Business Correspondence Quiz. This test covers various topics in Business Correspondence including parts, tones, and others requisites of a professional business letter. You may use the items below for a pretest or for formative assessment purposes.
Part 1. Alternative-Response Type (True or False).
- In writing the body of the business letter, the writer must stress what something is rather than what it is not.
- Key points in the body of the letter must be emphasized using boldface, underlining, or italics.
- The purpose of the claim letter is to highlight the product or service’s appeal.
- The three major elements of business letter writing are the sender, the receiver, and the stationery.
- Key sentences containing the important points and objectives must be at the end of each body paragraph.
- The main purpose of inquiry letters is to make special demands.
- The positive tone of business letters is normally applied to negative issues or bad news such as employment or contract termination and decline of credit application.
- Sales letter writing requires the use of reader psychology and appeal to reader’s emotions or comfort.
- The purpose of costumer relations letters is to establish and maintain good relationships with the customers.
- Audience analysis helps gain valuable insights about the readers.
- Writing clearly demands the use of simple language and easy sentence structure in composing the message.
- Inquiry and special request letters normally use the neutral tone.
- In writing the business letter, one must avoid interrupting the main clause with the placement of a subordinate clause if the interruption will cause confusion.
- It is an advice to business letter writers not to use transitional words so there is limit with the use of words.
- Most of the time, printed letters are preferred for a more formal communication and for permanent records.
Part 2. Multiple-Choice Type.
- Which of the following could be the first step or consideration in composing a business letter?
- choosing the salutation
- writing an outline for the body
- signing the letter
- audience analysis
- Which of these is not an A in the four A’s of sales letter writing?
- attention
- allocation
- appeal
- application
- The following are basic types of costumer relations letters except for:
- Follow-up letters
- Adjustment letters
- Claim letters
- Termination letters
- Which letter has the purpose of responding to a complaint letter with a solution offered?
- Claim letter
- Refusal letter
- Adjustment letter
- Confirmation letter
- How will a correspondent emphasize the positives in a business letter?
- by explaining rather than by offering a solution
- by insisting a stand and conveying unpleasant facts
- by stressing what it is not rather than what it is
- by saying what the product can do rather than what it can not
- Which salutation can be best used as a safe choice if the writer does not know the recipient well?
- Dear Dr. San Juan:
- Dear Sir/Madam:
- Dear Ed San Juan:
- To Whom It May Concern:
- What part of a business letter is the equivalent of handshake before doing business if it is face to face?
- Return address
- Closing
- Salutation
- Subject line
- Which of these could be the last step in composing a business letter?
- writing the body
- audience analysis
- signing the letter
- preparing an outline
- What could be the content of the last body paragraph of a refusal letter?
- an expression of gratitude to the applicant for wanting to do business with
- an explanation of the appropriate reasons for refusing to grant the customer credit
- an encouragement to the reader to reapply later when his/her circumstances have changed
- a description of the inconvenience the customer has created to the company
- What business tone should be used for sales letters?
- negative tone
- indirect tone
- positive tone
- neutral tone